I am very happy to repair any pieces of my work and there is a nominal charge only for this service, unless the piece is new and fault is mine, in which case there is no charge. I am also happy to clean or make alterations to an older piece, again for a small fee. Please send your jewellery 1st class recorded to the studio address (above) so that it can be tracked and enclose details of what you would like done, as well as your name and address You are also welcome to e mail or call. Please allow somewhere in the area of a month for the piece to be returned. Please work with me on work flow and avoid school holidays and peak times such as the run up to Chritmas if its possible to do so. I will enclose an invoice and payments can be made by BACS once your piece is returned.
My Children are still small (ish) and Im working around school hours. I will always endeavor to return e mails and answer questions, but please expect and excuse certain days when Im not able to get back to anyone. Any jewellery repairs need to anticipate taking somewhere in the region of a month as studio days vary week to week. Jewellery in the online shop may not ship the day of purchase, although it will always ship promptly,so please let me know if there is a specific time frame.
Cleaning your jewellery
Silver and gold can be cleaned very well using warm water, a litle mild detergent and a tooth brush. Equally a steel or brass brush can be very good as the pieces tend to have a 'scratched' matte finish rather than a high polish one. I use the really little ones that come in car cleaning ( or similar) kits at high street hardware shops. Im happy for the pieces to get sent in for a clean. Try and keep stones out of the water wherever possible. Polishing cloths, such as the 'town talk' brand are good also. The enamel should be kept away from heat sources as this can discolur it. Its imporatnt to remember that it's glass and avoid hard surfaces and knocks as peces can chip off. I am very happy to clean and restore older pieces.
It is best that the piece you wish to return is returned to the place where it was purchased. With both the Guild and the website I have a no questions asked returns policy for 14 days following purchase. If the item is a gift I am happy to have a far longer returns window., and will do my best to accommodate any problems arising from buying for someone else .
- The Guild Of Ten -
The Guild of Ten, 19 old bridge street, Truro, Cornwall. TR1 2AH.
Tel: 01872 274 681 www.guildoften.co.uk
I am a member of this innovative and long running cooperative venture. Please visit the shop for a consistently wide range of my jewellery.
I do several shop days here and it can be a great opportunity to try on piecesand discuss commissions face to face
- Trelyon Gallery -
Trelyon Gallery, 38 fore street, St.Ives,
Cornwall, TR26 1HE
Tel: 01736 797955 www.trelyongallery.co.uk
Trelyon is a wonderful gallery with a fantastic selection of jewellery . Kathy and Abi are more than happy to photograph and post pieces of my work so please call them if there
something you are looking for that is not in my shop
Studio appointments will be available soon......